Case Study

An inside look at one organization

Upgrading a Network

By Sarah Murray

Girl Scouts of the USA has overhauled everything from its federated structure to its information technology systems to the way that Girl Scouts sell their fabled cookies.

Big Change on Campus

By Richard Kazis

Six years ago, the City Colleges of Chicago launched its own turnaround effort—a bid for “reinvention”—and now it’s earning high marks for improved performance.