Housecleaning With Benefits
Alia, the new online benefits tool from National Domestic Workers Alliance, helps house cleaners accrue contributions from their clients to purchase insurance and receive paid time off.
Health - Articles
Innovations in health care policies and programs (more)
Safe Spaces for Users
Project Solidify, a collaborative two-year-long effort started by the European Forum for Urban Security, aims to assist in the implementation and sustainability of supervised injection sites throughout Europe.
Review
Pragmatic Public Activism
New scholarship on Brazil’s fight for universal health care strikes an optimistic note but is already eclipsed by rapid political change.
sponsored
Learning From Competition
The director of the Rice 360° Institute for Global Health at Rice University explains how participating in the MacArthur Foundation’s 100&Change competition helped transform her organization.
sponsored
Profiles of Big Bets
These five examples of large investments demonstrate the enormous impact they can have on the world’s most pressing problems.
Video
Health Agency Embraces Harsh Feedback to Transform Relationships
When Paula John visited Epiphany Community Health Outreach Services for help with her arthritis, she encountered long wait times and unfriendly staff. Her feedback led to changes that transformed her opinion of the organization. Part of a series produced for SSIR with the support of the Hewlett Foundation.
Podcast
How Client Feedback Helped Transform a Houston Health Agency
Growing up, Paula John didn’t feel her voice counted, motivating her to give her children a different experience by listening to them closely. She expected the same consideration from her Houston community health agency. When its services fell short, her harsh feedback became a catalyst for change. Part of a series produced for SSIR with the support of the Hewlett Foundation.
How End-User Feedback Can Become a Nonprofit’s Innovation Engine
Nurse-Family Partnership has institutionalized the practice of gathering end-user and partner feedback, influencing changes to its systems, services, and business model. Part of a series produced for SSIR with the support of the Hewlett Foundation.
How—and—Why to Listen Until Someone Feels Heard
In fields as diverse as healthcare and social services, training employees in empathy translates into lower burnout, better outcomes, and economic benefits. Part of a series produced for SSIR with the support of the Hewlett Foundation.
Routine Health Care in the Time of Ebola
An organization’s response to a wide-scale Ebola outbreak provides six lessons in sustainable impact for NGO leaders.