The digital app GoodSAM transforms emergency medical care through its crowdsourcing network of first responders.
It is imperative to include customers in solving problems, but jumping straight into human-centered design misses the rich and insightful data required to shift the system and achieve better results.
An excerpt from Leading Transformation on the “Behavioral Innovation Manifesto.”
An excerpt of Bess Williamson’s Accessible America shows how accessible design is innovative and inclusive.
The former chief innovation officer at USAID outlines a way for social sector organizations and funders to build innovation into their DNA.
At SSIR‘s 2018 Nonprofit Management Institute, civil society leaders shared insight and inspiration for increasing diversity, equity, and inclusion during an era when divisiveness runs through much of the public discourse.
Most global development programs still segment people by demographics when trying to change their behavior. We must learn from the private sector and segment people based on the reasons behind their actions, so that we can talk to them in ways they will listen.
Nonprofits must make careful choices about their digital infrastructure to ensure that it aligns with their mission.
Social media has made it easy for organizations to launch competitions, but too few consider how such efforts best align with their goals.
Both human-centered and systems-thinking methods fit within an effective design approach, and can work in conjunction to address social challenges.