TOXIC EMOTIONS AT WORK How Compassionate Managers Handle Pain and Conflict Peter J. Frost 256 pages (Harvard Business School Press, 2002) Peter J. Frost, a professor at the University of British Columbia, hails oft-overlooked heroes in the workplace: those to whom peers turn for a compassionate ear and caring advice during times of personal or corporate travail. By buffering the pain around them, such “toxin handlers” can bolster morale and performance. However, Frost warns that such… TOXIC EMOTIONS AT WORK How Compassionate Managers Handle Pain and Conflict Peter J. Frost 256 pages (Harvard Business School Press, 2002) Peter J. Frost, a professor at the University of British Columbia, hails oft-overlooked heroes in the workplace: those to whom peers turn for a compassionate ear and caring advice during times of personal or corporate travail. By buffering the pain around them, such “toxin handlers” can bolster morale and performance. However, Frost warns that such…

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