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Measurement & Evaluation New ways to measure and evaluate the impact an organization’s work has on society

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Improving an Employment Service With a Former Prisoner’s Feedback - Thumbnail

Improving an Employment Service With a Former Prisoner’s Feedback

When Betty McCay finished a 27-year prison sentence and approached the Center for Employment Opportunities for help with finding a job, the last thing she expected was to be asked for her feedback on running the program. Part of a series produced for SSIR with the support of the Hewlett Foundation.

Former Prisoner Pays Forward the Gift of Being Heard

Featuring Shannon Revels

Shannon Revels met a teacher in prison who listened to his ideas, demonstrating a willingness to engage that Revels paid forward at his employment agency and on the job. Part of a series produced for SSIR with the support of the Hewlett Foundation.

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Homeless Shelter Uses Feedback to Help Its Clients Regain Independence - Thumbnail

Homeless Shelter Uses Feedback to Help Its Clients Regain Independence

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The Arkansas nonprofit Our House, which provides shelter to homeless families and individuals working to regain their economic independence, has built a culture of continuous feedback with surveys, community councils, and “happy or not” voting terminals. Part of a series produced for SSIR with the support of the Hewlett Foundation.

Health Agency Embraces Harsh Feedback to Transform Relationships - Thumbnail

Health Agency Embraces Harsh Feedback to Transform Relationships

When Paula John visited Epiphany Community Health Outreach Services for help with her arthritis, she encountered long wait times and unfriendly staff. Her feedback led to changes that transformed her opinion of the organization. Part of a series produced for SSIR with the support of the Hewlett Foundation.