Social Services Innovations in public services that promote equity and opportunity

Latest

How Feedback Can Change People and Places - Thumbnail

How Feedback Can Change People and Places

Kate Lauzon found sobriety and a role as an activist through her Massachusetts city's weekly resident feedback sessions, a gathering of civic groups known as “Working Cities Wednesdays” organized by Habitat for Humanity. Part of a series produced for SSIR with the support of the Hewlett Foundation.

Free College

By Corey Binns

San Francisco’s Free City program covers tuition at its community college through a real estate transaction tax.

Most Popular

The Cost of Financial Precarity

By Carrie Leana

Anxiety about debt and financial stability can severely reduce the productivity and health of employees, which can hurt a company’s bottom line. Businesses, government, and philanthropic organizations should embrace the case for improving the financial well-being of workers.

Social Insecurity

Review By Teresa Ghilarducci

Katherine Newman’s Downhill From Here challenges current economic thinking by arguing that the crisis in retirement security is caused by a flawed system, not flawed humans.

Spring 2019

Homeless Shelter Uses Feedback to Help Its Clients Regain Independence - Thumbnail

Homeless Shelter Uses Feedback to Help Its Clients Regain Independence

1

The Arkansas nonprofit Our House, which provides shelter to homeless families and individuals working to regain their economic independence, has built a culture of continuous feedback with surveys, community councils, and “happy or not” voting terminals. Part of a series produced for SSIR with the support of the Hewlett Foundation.

Health Agency Embraces Harsh Feedback to Transform Relationships - Thumbnail

Health Agency Embraces Harsh Feedback to Transform Relationships

When Paula John visited Epiphany Community Health Outreach Services for help with her arthritis, she encountered long wait times and unfriendly staff. Her feedback led to changes that transformed her opinion of the organization. Part of a series produced for SSIR with the support of the Hewlett Foundation.