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Digital Transformation
Nonprofit leaders discuss how they fostered a data-driven culture within their organizations and used change-management strategies to navigate difficult transformations.
Innovative approaches to internally driven, organization-wide efforts to achieve strategic goals (more)
Nonprofit leaders discuss how they fostered a data-driven culture within their organizations and used change-management strategies to navigate difficult transformations.
The Arkansas nonprofit Our House, which provides shelter to homeless families and individuals working to regain their economic independence, has built a culture of continuous feedback with surveys, community councils, and “happy or not” voting terminals. Part of a series produced for SSIR with the support of the Hewlett Foundation.
When Paula John visited Epiphany Community Health Outreach Services for help with her arthritis, she encountered long wait times and unfriendly staff. Her feedback led to changes that transformed her opinion of the organization. Part of a series produced for SSIR with the support of the Hewlett Foundation.
When Betty McCay finished a 27-year prison sentence and approached the Center for Employment Opportunities for help with finding a job, the last thing she expected was to be asked for her feedback on running the program. Part of a series produced for SSIR with the support of the Hewlett Foundation.
Kate Lauzon found sobriety and a role as an activist through her Massachusetts city's weekly resident feedback sessions, a gathering of civic groups known as "Working Cities Wednesdays" organized by Habitat for Humanity. Part of a series produced for SSIR with the support of the Hewlett Foundation.