Tools and Lessons to Make Listening to Clients Feasible
Adding feedback to measurement systems as a complement to monitoring and evaluation requires developing the organizational capacity to listen. This means soliciting feedback from the people you are trying to help in ways that inspire candor. And it means applying that feedback in ways that let those who gave input know they’ve been heard. New tools are emerging to aid this process.
In this audio slideshow, Valerie Threlfall, founder and principal of Ekoute, shares a five-step process from an initiative of Fund for Shared Insight called Listen for Good (L4G) that involves:
designing a way to collect feedback
tailoring data collection to client context
interpreting the data
responding to it
letting those who gave the feedback know what you’ve done
Threlfall, who also serves as managing director of L4G, describes and illustrates the method, providing a primer for organizations striving to grow their capacity to give clients greater voice and influence.
This audio slideshow is part of a series that was produced forStanford Social Innovation Review by Milway Media with the support of the William and Flora Hewlett Foundation.
In this multimedia series, sponsored by the William and Flora Hewlett Foundation, voices from the social sector will offer tactics, tools, and advice gleaned from the grassroots to encourage nonprofits and foundations to make listening to their constituents—and acting on what they hear—a smart norm for any organization committed to improvement.
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