A simple measurement solution exists beyond evaluation and monitoring: asking nonprofit clients to take surveys about their customer experience. Lean Data and Listen for Good show how. Part of a series produced for SSIR with the support of the Hewlett Foundation.
The former chief innovation officer at USAID outlines a way for social sector organizations and funders to build innovation into their DNA.
In fields as diverse as healthcare and social services, training employees in empathy translates into lower burnout, better outcomes, and economic benefits. Part of a series produced for SSIR with the support of the Hewlett Foundation.
Kate Lauzon found sobriety and a role as an activist through her Massachusetts city's weekly resident feedback sessions, a gathering of civic groups known as "Working Cities Wednesdays" organized by Habitat for Humanity. Part of a series produced for SSIR with the support of the Hewlett Foundation.
In this audio slideshow, Fay Twersky, director of the Effective Philanthropy Group at the William and Flora Hewlett Foundation, discusses how the process of collecting feedback from constituents provides a much needed third dimension to nonprofit measurement practice.
An international roster of donors has dispersed billions of dollars since 2000 to address social issues targeted by the United Nations’ Sustainable Development Goals. Their efforts highlight four ways that big bets can achieve big social change.
Why environmental, social and governance assessment needs to go beyond risk avoidance, and take into account both business model and corporate strategy.