Measurement & Evaluation
The Hard Virtues of ‘Soft’ Program Measurement
New evidence shows that the very act of giving feedback on nonprofit programs can predict participant outcomes.
New evidence shows that the very act of giving feedback on nonprofit programs can predict participant outcomes.
How philanthropic organizations can better understand the degree to which they include beneficiaries in their decision-making processes, how contextual considerations shape participation, and where problems and opportunities lie.
Participants are not simply the intended beneficiaries of nonprofit programs. Their organizational experience, in addition to their program experience, should guide nonprofit management to achieve more meaningful social impact.