Solutions - Articles

Health Agency Embraces Harsh Feedback to Transform Relationships - Thumbnail

Health Agency Embraces Harsh Feedback to Transform Relationships

When Paula John visited Epiphany Community Health Outreach Services for help with her arthritis, she encountered long wait times and unfriendly staff. Her feedback led to changes that transformed her opinion of the organization. Part of a series produced for SSIR with the support of the Hewlett Foundation.

Design for All

By Bess Williamson

An excerpt of Bess Williamson’s Accessible America shows how accessible design is innovative and inclusive.

Integrating Feedback Across a Nonprofit Business Model - Thumbnail

Integrating Feedback Across a Nonprofit Business Model

Nurse-Family Partnership, a maternal-child health nonprofit, has incorporated ways to gather, interpret, and apply feedback into its nonprofit business model. Part of a series produced for SSIR with the support of the Hewlett Foundation.