When Paula John visited Epiphany Community Health Outreach Services for help with her arthritis, she encountered long wait times and unfriendly staff. Her feedback led to changes that transformed her opinion of the organization. Part of a series produced for SSIR with the support of the Hewlett Foundation.
Growing up, Paula John didn’t feel her voice counted, motivating her to give her children a different experience by listening to them closely. She expected the same consideration from her Houston community health agency. When its services fell short, her harsh feedback became a catalyst for change. Part of a series produced for SSIR with the support of the Hewlett Foundation.
A new impact investing metric can not only help investors estimate the social impact of their investments, but also foster more thoughtful strategies for promoting social and environmental good.
Without bringing more rigor and resources to scaling impact efforts, the do-good industry will never make the exponential leaps needed to bring social innovations to millions of people.
Nurse-Family Partnership has institutionalized the practice of gathering end-user and partner feedback, influencing changes to its systems, services, and business model. Part of a series produced for SSIR with the support of the Hewlett Foundation.
There is no single path to successful digital philanthropy in China, but a new study provides six questions that stakeholders should ask themselves as they begin to develop their strategies.
An excerpt of Bess Williamson’s Accessible America shows how accessible design is innovative and inclusive.
By making data easily verifiable, resistant to alteration, and instantly available to anyone within a network, the incorruptible digital ledgers known as blockchains can help ensure that commercial goods are ethically produced from mine to store.
Seattle-based microenterprise nonprofit Ventures shares advice to help other organizations design sustainable, effective grassroots advocacy programs.
Nurse-Family Partnership, a maternal-child health nonprofit, has incorporated ways to gather, interpret, and apply feedback into its nonprofit business model. Part of a series produced for SSIR with the support of the Hewlett Foundation.
