Every other month, roughly 1,000 Project Homeless Connect volunteers descend upon the Bill Graham Auditorium in downtown San Francisco to give some 1,000 homeless people a range of health and human services, including medical care, housing help, and legal advice. Since its inception in 2004, the cross-sector project has linked more than 18,000 Bay Area volunteers with more than 18,000 homeless people. Some 40 percent of those are repeat volunteers. “That’s a great retention rate,” says Amy...

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