When Paula John visited Epiphany Community Health Outreach Services for help with her arthritis, she encountered long wait times and unfriendly staff. Her feedback led to changes that transformed her opinion of the organization. Part of a series produced for SSIR with the support of the Hewlett Foundation.
Growing up, Paula John didn’t feel her voice counted, motivating her to give her children a different experience by listening to them closely. She expected the same consideration from her Houston community health agency. When its services fell short, her harsh feedback became a catalyst for change. Part of a series produced for SSIR with the support of the Hewlett Foundation.
Nurse-Family Partnership has institutionalized the practice of gathering end-user and partner feedback, influencing changes to its systems, services, and business model. Part of a series produced for SSIR with the support of the Hewlett Foundation.
In fields as diverse as healthcare and social services, training employees in empathy translates into lower burnout, better outcomes, and economic benefits. Part of a series produced for SSIR with the support of the Hewlett Foundation.
An organization’s response to a wide-scale Ebola outbreak provides six lessons in sustainable impact for NGO leaders.
Our understanding of community can help funders and evaluators identify, understand, and strengthen the communities they work with.
Two veterans of consumer psychology, marketing, and entrepreneurship provide a guide to using social media for social change.
Instead of pressuring already-stressed individuals to fix themselves, true wellness requires organization-level interventions.
Using artificial intelligence to predict behavior can lead to devastating policy mistakes. Health and development programs must learn to apply causal models that better explain why people behave the way they do to help identify the most effective levers for change.
Two years ago I quit my nonprofit CEO job. I’ve just had the two most productive years of my career.
