Time for a Three-Legged Measurement Stool
Going beyond traditional monitoring and evaluation to focus on feedback can lead to new innovations in the social sector.
Measurement & Evaluation New ways to measure and evaluate the impact an organization’s work has on society
Latest
Video
Tools and Lessons to Make Listening to Clients Feasible
Gathering feedback from clients can be the swiftest path to insight and service improvement for nonprofits. Listen for Good offers a low-cost, high-quality method. Part of a series produced for SSIR with the support of the Hewlett Foundation.
Use Customer Surveys to Measure and Improve Nonprofit Programs
A simple measurement solution exists beyond evaluation and monitoring: asking nonprofit clients to take surveys about their customer experience. Lean Data and Listen for Good show how. Part of a series produced for SSIR with the support of the Hewlett Foundation.
How—and—Why to Listen Until Someone Feels Heard
In fields as diverse as healthcare and social services, training employees in empathy translates into lower burnout, better outcomes, and economic benefits. Part of a series produced for SSIR with the support of the Hewlett Foundation.
Can Business Really Step Up to Help Solve Global Problems?
This article series, produced in partnership with Business Fights Poverty, explores how global companies are stepping up to help achieve the Sustainable Development Goals, and includes practical ideas and guidance for business leaders of today.
Most Popular
Drowning in Data
Funders are calling for more program evaluation, but nonprofits are often collecting dubious data, at great cost to themselves and ultimately to the people they serve.
Plotting Impact Beyond Simple Metrics
For NGOs, impact comes in different forms and to track the cycles of social change work, we must think across the tangibility and the speed of emergence of change.
Ten Nonprofit Funding Models
With an understanding of these 10 funding models, nonprofit leaders can use the for-profit world's valuable practice of engaging in succinct and clear conversations about long-term financial strategy.
Creating High-Impact Nonprofits
Conventional wisdom says that scaling social innovation starts with strengthening internal management capabilities. This study of 12 high-impact nonprofits, however, shows that real social change happens when organizations go outside their own walls and find creative ways to enlist the help of others.
Ethics and Nonprofits
Unethical behavior remains a persistent problem in nonprofits and for-profits alike. To help organizations solve that problem, the authors examine the factors that influence moral conduct, the ethical issues that arise specifically in charitable organizations, and the best ways to promote ethical behavior within organizations.