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The Power of Feedback
The Power of Feedback
In this multimedia series, sponsored by the William and Flora Hewlett Foundation, voices from the social sector will offer tactics, tools, and advice gleaned from the grassroots to encourage nonprofits and foundations to make listening to their constituents—and acting on what they hear—a smart norm for any organization committed to improvement.

When Shannon Revels came home to Oakland after nearly 15 years in prison, he found his criminal record made it difficult to get a job. But through the Center for Employment Opportunities (CEO), he found a role first as a janitor then resident services counselor in transitional housing for the formerly homeless. In this interview with former NPR host Bill Littlefield, Revels discusses the importance of his being heard by a teacher he met in prison, giving feedback to CEO and seeing it acted upon, and how he created ways to listen to his residents and dignify their suggestions with action.