• Latest

    Tools and Lessons to Make Listening to Clients Feasible

    Gathering feedback from clients can be the swiftest path to insight and service improvement for nonprofits. Listen for Good offers a low-cost, high-quality method.

    Featuring Valerie Threlfall

  • Use Customer Surveys to Measure and Improve Nonprofit Programs

    A simple measurement solution exists beyond evaluation and monitoring: asking nonprofit clients to take surveys about their customer experience. Lean Data and Listen for Good show how.

    By Melinda Tuan & Jessica Kiessel

  • How Feedback Shaped a Community Organization

    Input from Boston residents changed Union Capital Boston’s rewards program from providing specific material goods to distributing cash in exchange for doing volunteer activities. It also drove the creation of networking events for members. 

    Featuring Union Capital Boston

  • How—and—Why to Listen Until Someone Feels Heard

    In fields as diverse as healthcare and social services, training employees in empathy translates into lower burnout, better outcomes, and economic benefits.

    By Dr. Adrienne Boissy | 1

  • How Feedback Can Change People and Places

    Kate Lauzon found sobriety and a role as an activist through her Massachusetts city's weekly resident feedback sessions, a gathering of civic groups known as "Working Cities Wednesdays" organized by Habitat for Humanity.

    Featuring Habitat for Humanity

  • Using Client Feedback to Stay on Course

    Like a good GPS system, signals from multiple sources—grantees, staff, other funders, and beneficiaries—can help pinpoint where foundations stand.

    By Kevin Bolduc & Phil Buchanan

  • A New Paradigm for Nonprofit Measurement

    In this audio slideshow, Fay Twersky, director of the Effective Philanthropy Group at the William and Flora Hewlett Foundation, discusses how the process of collecting feedback from constituents provides a much needed third dimension to nonprofit measurement practice.

    Featuring Fay Twersky

  • Listen Up! How Feedback Can Accelerate Nonprofit Growth and Impact

    In this complimentary SSIR Live! program—part of our online series “The Power of Feedback” — Kathy Reich, director of the Ford Foundation’s BUILD initiative, will explore how organizations can accomplish more when they listen to and act upon input from the people they serve. Reich, with Dr. Susannah L. Rose, scientific director of research in the Office of Patient Experience at Cleveland Clinic Health Systems, Christopher Watler, executive director of Center for Employment Opportunities New York, and Phil Buchanan, president of the Center for Effective Philanthropy, will share their experiences and insights on how gathering feedback is the right, smart, and feasible thing to do to help organizations improve.

    Presented by Kathy Reich, Phil Buchanan, Susannah Rose, and Christopher Watler | 1

  • Feedback Is Not a Fad

    Listening to beneficiaries should be part and parcel of any initiative that seeks to help others.

    By Larry Kramer | 3