Gathering feedback from clients provides a valuable stream of insight on program effectiveness, and gives dignity and respect to those whom organizations seek to help. What’s more, organizations shifting from gathering data about beneficiaries to gathering input and ideas from them are seeing gains beyond quickening the pulse and quality of measurement and evaluation.
In this audio slideshow—the latest installment in the sponsored Power of Feedback series—Fay Twersky, director of the Effective Philanthropy Group at the William and Flora Hewlett Foundation, discusses how the process of collecting feedback from constituents provides a much needed third dimension to nonprofit measurement practice. The slideshow introduces viewers to a basic set of questions that can be used to gather program feedback from clients, and shares examples of several nonprofit organizations that have successfully incorporated feedback into their process.
This audio slideshow is part of a series that was produced for Stanford Social Innovation Review by Milway Media with the support of the William and Flora Hewlett Foundation.
In this multimedia series, sponsored by the William and Flora Hewlett Foundation, voices from the social sector will offer tactics, tools, and advice gleaned from the grassroots to encourage nonprofits and foundations to make listening to their constituents—and acting on what they hear—a smart norm for any organization committed to improvement.
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