Measurement & Evaluation New ways to measure and evaluate the impact an organization’s work has on society

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Improving an Employment Service With a Former Prisoner’s Feedback - Thumbnail

Improving an Employment Service With a Former Prisoner’s Feedback

When Betty McCay finished a 27-year prison sentence and approached the Center for Employment Opportunities for help with finding a job, the last thing she expected was to be asked for her feedback on running the program. Part of a series produced for SSIR with the support of the Hewlett Foundation.

Former Prisoner Pays Forward the Gift of Being Heard

Featuring Shannon Revels

Shannon Revels met a teacher in prison who listened to his ideas, demonstrating a willingness to engage that Revels paid forward at his employment agency and on the job. Part of a series produced for SSIR with the support of the Hewlett Foundation.

The Power of Letting Go

By Dan Honig 2

New research explores when top-down control works best in international development work, and when organizations should let employees in the field navigate challenges by using their own judgment.

Tools and Lessons to Make Listening to Clients Feasible - Thumbnail

Tools and Lessons to Make Listening to Clients Feasible

Gathering feedback from clients can be the swiftest path to insight and service improvement for nonprofits. Listen for Good offers a low-cost, high-quality method. Part of a series produced for SSIR with the support of the Hewlett Foundation.

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Improving an Employment Service With a Former Prisoner’s Feedback - Thumbnail

Improving an Employment Service With a Former Prisoner’s Feedback

When Betty McCay finished a 27-year prison sentence and approached the Center for Employment Opportunities for help with finding a job, the last thing she expected was to be asked for her feedback on running the program. Part of a series produced for SSIR with the support of the Hewlett Foundation.

Former Prisoner Pays Forward the Gift of Being Heard

Featuring Shannon Revels

Shannon Revels met a teacher in prison who listened to his ideas, demonstrating a willingness to engage that Revels paid forward at his employment agency and on the job. Part of a series produced for SSIR with the support of the Hewlett Foundation.