Measurement & Evaluation

How Feedback Can Change People and Places

In Pittsfield, Mass., which has struggled economically since the departure of General Electric in the early 1990s, the power of feedback is evident at “Working Cities Wednesdays.” There, Habitat for Humanity brings organizations together to engage and empower residents, bringing their voice to civic issues and creating change. Kate Lauzon came to Pittsfield focused on her own recovery from addiction and with the hope of regaining custody of her children. Through "Working Cities Wednesdays," Lauzon has become an activist who serves on a mayoral commission and plays a vital role working on the city’s transportation issues.

This video is part of a multimedia series that was produced for Stanford Social Innovation Review by Milway Media with the support of the William and Flora Hewlett Foundation.

The Power of Feedback
The Power of Feedback
In this multimedia series, sponsored by the William and Flora Hewlett Foundation, voices from the social sector will offer tactics, tools, and advice gleaned from the grassroots to encourage nonprofits and foundations to make listening to their constituents—and acting on what they hear—a smart norm for any organization committed to improvement.
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