Jonerrah Small, a mother of two from Brooklyn, N.Y., was tired of calling the number on the back of her electronic benefits transfer (EBT) card to check her food stamp balance every time she went to the grocery store. She didn’t want to punch in a long string of numbers on an automatic service line while also trying to keep an eye on her two young kids. So in 2016, she started using FreshEBT, a mobile app that allows users to check their food stamps and benefits balances online. The app is...

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