The rollout of HealthCare.gov, on October 1, 2013, was a famously bad day for the Obama administration. HealthCare.gov is the marquee website of the Affordable Care Act—the portal through which Americans can access insurance exchanges that the federal government created under that landmark legislation. But on the first day, heavy use crashed the site repeatedly, and those who managed to reach the site encountered further frustration when they tried to use it. Ultimately, only six people were...
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