Communications between a nonprofit and its stakeholders are vital during changes such as the development of a new program or a funding initiative. Yet, according to a new study, nonprofits do a haphazard job of informing clients and the public about plans for program changes, and come up short when soliciting their input as well.

According to the study, board members and paid staff received more and earlier communication, while clients and the community heard not only less, but heard it...

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