Emotional intelligence has become a buzz phrase among management gurus who claim that awareness of your feelings, and the feelings of those around you, will make you a better performing manager or employee. Is it possible that they're on to something? Apparently so, according to a report published last year in the Leadership Quarterly (13), which suggests that empathy -- a key aspect of emotional intelligence -- is a characteristic of group leadership. The study, headed by Steven B. Wolff, a…

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