In a perfect world, social service agencies would be adequately staffed, over-funded, and eager to serve an ever-expanding and diverse client base. Instead, many are nearly the opposite: overburdened, underfunded, and dealing with a chronically burnt-out and sometimes surly staff.

Academics in the field of social work have taken a close look at the problems facing “human service” agencies, such as mental health clinics, job training centers, and child welfare facilities, and have made numerous...


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