Kelvin H. Taketa, president and CEO of the Hawai`i Community Foundation, tells the story of a Honolulu nonprofit that conducted a particularly arduous executive search. After many difficult months, the nonprofit hired and installed the best candidate.

“And then no one from the board spoke with the person for three months,” reports Taketa. “Needless to say, the person didn’t do very well.”

This nonprofit’s story is an extreme example of a mistake many organizations make: failing to...

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