A Blueprint for Designing Better Digital Government Services
US government agencies struggle with outdated systems, increased demand, and floundering attempts at modernization. Pennsylvania’s leaders aim to change that.
Social Services - Most Popular
Innovations in public services that promote equity and opportunity (more)
The Pitfalls of Personal Judgment
Prioritization tools are needed to address systemic bias in financial assistance programs.
The New Problem-Solving Skills That All Cities Need
If local governments are to effectively address our biggest global concerns, they’ll need to expand their skill sets.
Wartime Digital Resilience
How Ukraine built a digital platform to streamline public service delivery as well as the national defense
Electronic Refugee Aid
The UN refugee agency is implementing a mobile-wallet system to provide cash assistance to refugees in Jordan.
Review
System Error
In Recoding America, Barack Obama’s former deputy chief technology officer argues that the success of government policies requires better implementation of digital services for the public.
Approaching Gender Equity Through Indigenous Knowledge and Customs
A trial program that worked with couples in rural Zimbabwe shows the potential of a locality-based approach.
Queering Mentorship
The Minneapolis-based nonprofit QUEERSPACE Collective provides mentorship and community to queer youth at a time when they are facing endless attacks.
TV for Africa’s Deaf Community
Signs TV Uganda offers programming by deaf broadcasters that is also interpreted in sign to serve Africa’s growing, yet underserved, hearing-impaired demographic.
Discipline, Punish, and Palliate
Palliative measures such as needle-exchange programs form a third model of neoliberal urban-poverty governance alongside policing and paternalism.