Nonprofits & NGOs Innovative ideas to help leaders of nonprofits and nongovernmental organizations work more effectively

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Health Agency Embraces Harsh Feedback to Transform Relationships - Thumbnail

Health Agency Embraces Harsh Feedback to Transform Relationships

When Paula John visited Epiphany Community Health Outreach Services for help with her arthritis, she encountered long wait times and unfriendly staff. Her feedback led to changes that transformed her opinion of the organization. Part of a series produced for SSIR with the support of the Hewlett Foundation.

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Drowning in Data - Thumbnail

Drowning in Data

By Alana Conner Snibbe 9

Funders are calling for more program evaluation, but nonprofits are often collecting dubious data, at great cost to themselves and ultimately to the people they serve.