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Tech and Data That Inform, Inspire, and Involve

By Adrienne Day

The public radio and television station KQED has thrived amid a tumultuous period in the media industry by using technology and data to optimize the delivery of its grassroots journalism and improve relationships with its listeners. Part of a series produced with the support of Salesforce.

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The Dragonfly Effect

By Jennifer Aaker & Andy Smith 10

Two veterans of consumer psychology, marketing, and entrepreneurship provide a guide to using social media for social change.

The Case for Causal AI

By Sema K. Sgaier, Vincent Huang & Grace Charles 3

Using artificial intelligence to predict behavior can lead to devastating policy mistakes. Health and development programs must learn to apply causal models that better explain why people behave the way they do to help identify the most effective levers for change.