The global marketplace in which businesses operate today is changing. Globalization, digitalization, resource scarcity, supply chain dynamics, and market volatility are just some of the pressing issues on the radar of chief executives. A 2010 survey of CEOs by IBM highlighted that 79 percent of respondents expected a very high or high level of complexity in the next five years, and yet only 49 percent felt prepared to address it. One interpretation of this “complexity gap” is that it...

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