Six Ways to Repair Declining Social Trust
We must take proactive and preventive steps to restore trust across government, business, and civic institutions, or societies around the world may be at greater risk of chaos and conflict.
Measurement & Evaluation - Most Popular
New ways to measure and evaluate the impact an organization’s work has on society (more)
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Social Services
Health Agency Embraces Harsh Feedback to Transform Relationships
When Paula John visited Epiphany Community Health Outreach Services for help with her arthritis, she encountered long wait times and unfriendly staff. Her feedback led to changes that transformed her opinion of the organization. Part of a series produced for SSIR with the support of the Hewlett Foundation.
Cultivating, Not Just Calculating, Social Impact
A new impact investing metric can not only help investors estimate the social impact of their investments, but also foster more thoughtful strategies for promoting social and environmental good.
To Impact Millions, the Social Sector Needs to Scale Scaling Up
Without bringing more rigor and resources to scaling impact efforts, the do-good industry will never make the exponential leaps needed to bring social innovations to millions of people.
How End-User Feedback Can Become a Nonprofit’s Innovation Engine
Nurse-Family Partnership has institutionalized the practice of gathering end-user and partner feedback, influencing changes to its systems, services, and business model. Part of a series produced for SSIR with the support of the Hewlett Foundation.
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Integrating Feedback Across a Nonprofit Business Model
Nurse-Family Partnership, a maternal-child health nonprofit, has incorporated ways to gather, interpret, and apply feedback into its nonprofit business model. Part of a series produced for SSIR with the support of the Hewlett Foundation.
What Social Sector Leaders Think About Feedback
An SSIR survey of nearly 2,000 leaders of nonprofits, foundations, and other charitable organizations revealed that they believe feedback is important but still struggle with figuring out how to do it.
Social Impact Bonds: More Than One Approach
A look at how social impact bonds differ between projects and geographies, and how those differences impact practical implementation.
A Playbook for Designing Social Impact Measurement
Thinking about social impact measurement on a spectrum can help organizations develop a clear, evidence-based idea of how or why their programs work.