Six Ways to Repair Declining Social Trust
We must take proactive and preventive steps to restore trust across government, business, and civic institutions, or societies around the world may be at greater risk of chaos and conflict.
Organizational Development - Most Popular
Innovative approaches to internally driven, organization-wide efforts to achieve strategic goals (more)
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Social Services
Health Agency Embraces Harsh Feedback to Transform Relationships
When Paula John visited Epiphany Community Health Outreach Services for help with her arthritis, she encountered long wait times and unfriendly staff. Her feedback led to changes that transformed her opinion of the organization. Part of a series produced for SSIR with the support of the Hewlett Foundation.
To Impact Millions, the Social Sector Needs to Scale Scaling Up
Without bringing more rigor and resources to scaling impact efforts, the do-good industry will never make the exponential leaps needed to bring social innovations to millions of people.
How End-User Feedback Can Become a Nonprofit’s Innovation Engine
Nurse-Family Partnership has institutionalized the practice of gathering end-user and partner feedback, influencing changes to its systems, services, and business model. Part of a series produced for SSIR with the support of the Hewlett Foundation.
What Social Sector Leaders Think About Feedback
An SSIR survey of nearly 2,000 leaders of nonprofits, foundations, and other charitable organizations revealed that they believe feedback is important but still struggle with figuring out how to do it.
Business
Bolstering Curiosity to Advance Workplace Equity
Employee surveys can help organizations surface fresh perspectives and new thinking while building a culture that rewards curiosity. Part of a series produced for SSIR with the support of the Hewlett Foundation.
A Playbook for Designing Social Impact Measurement
Thinking about social impact measurement on a spectrum can help organizations develop a clear, evidence-based idea of how or why their programs work.
Why Taking a Step Back From Social Impact Assessment Can Lead to Better Results
Before diving into measurement, organizations must establish awareness of and readiness for impact in every aspect of their operations.
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Improving an Employment Service With a Former Prisoner’s Feedback
When Betty McCay finished a 27-year prison sentence and approached the Center for Employment Opportunities for help with finding a job, the last thing she expected was to be asked for her feedback on running the program. Part of a series produced for SSIR with the support of the Hewlett Foundation.