Three models for day of service programs, sometimes referred to as hackathons or flash consulting, can deliver community and business impact, while increasing employee engagement and requiring less initial commitment.
When Paula John visited Epiphany Community Health Outreach Services for help with her arthritis, she encountered long wait times and unfriendly staff. Her feedback led to changes that transformed her opinion of the organization. Part of a series produced for SSIR with the support of the Hewlett Foundation.
Growing up, Paula John didn’t feel her voice counted, motivating her to give her children a different experience by listening to them closely. She expected the same consideration from her Houston community health agency. When its services fell short, her harsh feedback became a catalyst for change. Part of a series produced for SSIR with the support of the Hewlett Foundation.
Nurse-Family Partnership has institutionalized the practice of gathering end-user and partner feedback, influencing changes to its systems, services, and business model. Part of a series produced for SSIR with the support of the Hewlett Foundation.
Before diving into measurement, organizations must establish awareness of and readiness for impact in every aspect of their operations.
How shifting attention from gathering data about clients to gathering data from them helped a criminal justice organization improve services for participants and increase equity in the process. Part of a series produced for SSIR with the support of the Hewlett Foundation.
In Challenge Culture: Why The Most Successful Organizations Run on Pushback, Dunkin’ Brands chairman Nigel Travis explains the usefulness of open and honest communication.