A Blueprint for Designing Better Digital Government Services
US government agencies struggle with outdated systems, increased demand, and floundering attempts at modernization. Pennsylvania’s leaders aim to change that.
Social Services Innovations in public services that promote equity and opportunity
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The Pitfalls of Personal Judgment
Prioritization tools are needed to address systemic bias in financial assistance programs.
The New Problem-Solving Skills That All Cities Need
If local governments are to effectively address our biggest global concerns, they’ll need to expand their skill sets.
Wartime Digital Resilience
How Ukraine built a digital platform to streamline public service delivery as well as the national defense
Electronic Refugee Aid
The UN refugee agency is implementing a mobile-wallet system to provide cash assistance to refugees in Jordan.
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The Relational Work of Systems Change
Collective impact efforts must prioritize working together in more relational ways to find systemic solutions to social problems.
Fixing the S in ESG
How to move from net zero to net impact.
Inside Switzerland’s Radical Drug Policy Innovation
A look at how Switzerland radically and successfully changed its approach to drug policy following a heroin epidemic in the late 1980s and 90s, and what the effort teaches us about the social innovation process.
To End Homelessness, the Energy of Money Must Change
How government and philanthropy can unlock the billions needed to shelter America’s unhoused
We Know How to Prevent Gun Violence. Now We Need to Scale It.
Chicago CRED proceeds from the belief that the individuals most at risk are not the problem—they are the solution.