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A New Paradigm for Nonprofit Measurement

In this audio slideshow, Fay Twersky, director of the Effective Philanthropy Group at the William and Flora Hewlett Foundation, discusses how the process of collecting feedback from constituents provides a much needed third dimension to nonprofit measurement practice.

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(Illustration by Shonagh Rae)

The Science of What Makes People Care

By Ann Christiano & Annie Neimand 10

Effective communication is not simply about getting your message out. It requires you to strategically tap into what shapes people’s feelings and values. Here we share five principles pulled from social science that will help you connect your work to what people care most about.

Listen Up! How Feedback Can Accelerate Nonprofit Growth and Impact

Presented by Kathy Reich, Phil Buchanan, Susannah Rose, and Christopher Watler

In this complimentary SSIR Live! program—part of our online series “The Power of Feedback” — Kathy Reich, director of the Ford Foundation’s BUILD initiative, will explore how organizations can accomplish more when they listen to and act upon input from the people they serve. Reich, with Dr. Susannah L. Rose, scientific director of research in the Office of Patient Experience at Cleveland Clinic Health Systems, Christopher Watler, executive director of Center for Employment Opportunities New York, and Phil Buchanan, president of the Center for Effective Philanthropy, will share their experiences and insights on how gathering feedback is the right, smart, and feasible thing to do to help organizations improve.

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