Government
A Blueprint for Designing Better Digital Government Services
US government agencies struggle with outdated systems, increased demand, and floundering attempts at modernization. Pennsylvania’s leaders aim to change that.
Tag: Human-centered Design
Organizational Development
The Adoption of Innovation
How do innovations move from the edges to the core of what an organization does? For maximum impact, innovations must cease to be innovative and become institutionalized and normalized.
Social Services
Creating Collaborative Solutions With Communities Using ‘Gifts Explosion’ and ‘See It My Way’
Social service agencies have too often excluded the communities they aim to help from informing and strengthening the programs purportedly designed for them. Here are two techniques for using a person-centered model that offers a better way to craft truly collaborative solutions.
sponsored
Creating a Digital-First Strategy
Nonprofit leaders should think less about the technology and more about the people who will use it and the goals they hope to achieve. Part of a series produced with the support of Salesforce.
Scaling
Four Mindsets That Accelerate Nonprofit Growth
A reflection on how a set of strategies related to target-setting, financial modeling, program measurement, and organizational culture helped one organization reach a major milestone.
Excerpt
Economic Development
Entrepreneurial Empathy
An excerpt from Chasing Innovation explores how innovators can improve their entrepreneurial practices.
Design Thinking
How to Make Design Thinking More Disability Inclusive
A three-tiered framework for making human-centered design more inclusive of people with disabilities can help organizations improve their own programs.
Podcast
Technology
Fostering a Human-Centered Approach to Artificial Intelligence
Fei-Fei Li, chief scientist of artificial intelligence at Google Cloud and director of the Stanford Artificial Intelligence Lab, advocates for an approach to AI that emphasizes human psychology, augmentation rather than replacement, and social and human impact.