Quantcast

Tag: Health Care

Measurement & Evaluation

How Client Feedback Helped Transform a Houston Health Agency

Featuring Paula John

Growing up, Paula John didn’t feel her voice counted, motivating her to give her children a different experience by listening to them closely. She expected the same consideration from her Houston community health agency. When its services fell short, her harsh feedback became a catalyst for change. Part of a series produced for SSIR with the support of the Hewlett Foundation.