The manager at the Ben & Jerry’s scoop shop knew as soon as his employee reported to work that day that she was high. He could see it in her eyes.

“Another employer would have fired her on the spot,” said Jennifer Shewmake, director of creative enterprises at the Latin American Youth Center (LAYC), the Washington, D.C. nonprofit that owns and operates the ice cream parlor on Capitol Hill. “But we knew that she was actively working to stay clean, and we knew that the job was important to her.”...

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