Review: Toxic Emotions at Work

How Compassionate Managers Handle Pain and Conflict

How Compassionate Managers Handle Pain and Conflict
Peter J. Frost
256 pages (Harvard Business School Press, 2002)

Peter J. Frost, a professor at the University of British Columbia, hails oft-overlooked heroes in the workplace: those to whom peers turn for a compassionate ear and caring advice during times of personal or corporate travail. By buffering the pain around them, such “toxin handlers” can bolster morale and performance. However, Frost warns that such workers...

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