It was an important day at Habitat International Inc. in Chattanooga, Tenn. Factory workers, who manufacture indoor and outdoor grass carpet for putting greens and patios, were expecting some bigwigs. A group of 60 from Walgreens Co. was on its way to unlock Habitat’s management secrets. How did leaders cultivate a workforce with practically no turnover or absenteeism, with such skill that there never was a back order and the defect rate was less than half a percent? What’s more, the company’s...

Want more? Sorry, the full text of this article is only available to subscribers. Subscribe now.

Already a subscriber? Please log in by entering your email address and password into the red login box at the top-right corner of this page.

Need to register for your premium online access, which is included with your paid subscription? Register here.

Tracker Pixel for Entry