It was an important day at Habitat International Inc. in Chattanooga, Tenn. Factory workers, who manufacture indoor and outdoor grass carpet for putting greens and patios, were expecting some bigwigs. A group of 60 from Walgreens Co. was on its way to unlock Habitat’s management secrets. How did leaders cultivate a workforce with practically no turnover or absenteeism, with such skill that there never was a back order and the defect rate was less than half a percent? What’s more, the company’s...
To read this article and start a full year of unlimited online access, subscribe now!Subscribe Now
Already a subscriber?Login
Need to register for your premium online access,which is included with your paid subscription?Register Now