It was an important day at Habitat International Inc. in Chattanooga, Tenn. Factory workers, who manufacture indoor and outdoor grass carpet for putting greens and patios, were expecting some bigwigs. A group of 60 from Walgreens Co. was on its way to unlock Habitat’s management secrets. How did leaders cultivate a workforce with practically no turnover or absenteeism, with such skill that there never was a back order and the defect rate was less than half a percent? What’s more, the company’s...
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