“If you’re not measuring it, you’re not managing it,” says Matthew Gallagher, director of Baltimore’s CitiStat program.

When Martin O’Malley became mayor of Baltimore in 1999, he inherited the most drug-addicted and violent city in America. For the previous 10 years, Baltimore had also been losing more jobs and population than any other major American city. Mayor O’Malley responded by launching CitiStat – a system for collecting data from each of the city’s departments, poring over the data...


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